Service and calibration for stone machines
Bridge saws, sawjets, waterjets, CNC work centres and polishers, serviced on site in your workshop, across South East Queensland.
I'm Eros Reato, an independent service technician. I started out building and installing these machines. Now I look after them.
Email: admin@emmachinesolutions.com.au
On every job:
- A written quote before I start.
- Photos of every settings page and a USB backup before I change anything.
- A report with photos for every machine.
Machine down?
Email me the details and a photo of the alarm screen. The button below starts the email for you, with "Machine down" in the subject.Pick your machine and what it's doing, and the button puts both in the email.
The subject will be Machine down. Pick the machine and what's happening to add them to the email.
Email the alarm detailsEmail: admin@emmachinesolutions.com.au
Urgent call-outs and weekend work by arrangement.
Put these in the email:
- Brand and model
- Serial number
- The control or software, if you know it
- The alarm text, and a photo of the screen
- What the machine was doing when it stopped
- Your suburb
Machines I work on
-
Bridge saws
Levelling, squaring the bridge, the blade at 90° on the C and A axes, backlash and origins.
-
Sawjets
The saw side gets the bridge saw checks. The jet side gets its TCP square checked.
-
Waterjets
Levelling, the A and C axes, origins and the slab probe. Cleaning and greasing.
-
CNC work centres
Table and axes, tool probe, tool change, spindle reference and origins.
-
Slab polishers
Levelling, polishing heads and tool change. Cleaning and lubrication.
-
Edge polishers
Cleaning, lubrication and a full check with a written report.
I work on every make. Most of my experience is on European-built machines, and I know some better than others. If yours is new to me, I'll read up on it before the visit. The next one is quicker.
What I do
| Breakdowns | Fault-finding and repairs on site: mechanical faults, CNC parameters, software settings and backups. |
|---|---|
| Calibration | I measure the machine and correct the settings in the control. |
| Levelling and squaring | The machine, the table and the bridge. It's mechanical, so it works on any machine. |
| Check & report | Every value measured and written down, on any machine. Useful if you need to take something up with the manufacturer. |
| Cleaning and lubrication | Guides, racks, screws and the rest of the moving parts, cleaned and greased, with a general inspection. |
| Training and tool set-up | Operator training on the controls and CAD/CAM software I know well. Tool set-up in CAD/CAM. |
How a job works
You email me.
Tell me the machine and what's wrong. Attach photos if you can.
Written quote.
A fixed price per machine where I have one, otherwise an hourly estimate. It's valid for 14 days.
You say yes by email.
Then we pick a day.
On site.
Before I change anything, I photograph every settings page and back the machine up to USB. Then I do the work.
Report.
One for each machine: what I did, what I changed, anything that worries me. With photos.
Invoice.
A tax invoice when the job's done. Payment within 7 days by bank transfer.
Why me
I started out building these machines.
I was building and installing them before I ever serviced one. Servicing a machine teaches you the symptoms. Building one teaches you how it's meant to fit together.
Any machine.
Some I know inside out. The rest I learn, and the work gets quicker each time I see them.
Same technician, every visit.
It's my business and I do the work. Whoever answers your email is the one who turns up. The longer I look after your machine, the better I know it, which counts on the day it stops.
It's all written down.
A report for every machine, with photos, so you know what was done and what to keep an eye on.
Nothing to sell you.
I don't sell machines. Whatever the machine needs goes in the report, and that's the end of it.
Where I work
I work across South East Queensland, on site at your workshop. Further afield by arrangement.
- Travel. Priced by zone, and on the quote before you say yes.
- Further out? For regional Queensland and further into NSW I plan a trip twice a year and line the jobs up along the way. Get on the list and I'll let you know when I'm heading your way.Get on the trip list Email: admin@emmachinesolutions.com.au
About me
I'm Eros Reato. I've been in the trade for 12 years, first building and installing machines, then servicing and calibrating them. E&M Machine Solutions is my own business.
Recent work and customer comments, shared only with the customer's written permission. None yet.
Got a machine that needs looking at?
Email admin@emmachinesolutions.com.au with the brand, the model and what it's doing. Photos help.